Frequently Asked Questions


Where can I find a dealer?

Please refer to the dealer locator section to find a dealer near you.


What is your return policy?

We accept returns and exchanges up to 30 days after the original purchase. Please view our return policy below for further details.


How should I wash my jersey/shorts?

Jerseys and shorts can be machine washed on the cold cycle and drip dried. Do not dry clean or iron, and do not use bleach.


Do you have blank or customized jerseys?

We do not have any blank or personally customizable jerseys, nor can we customize any of our current jerseys. We do, however, have an excellent custom jersey department that can create custom jerseys for teams, events and retailers. You can find more information on the custom apparel page here.


Can you send me a printed catalog or some stickers?

Just send us an email to customer.service@primalwear.com and we'll be happy to send you a copy of our catalog or some stickers or both!


Will you sponsor me?

Currently, Primal Wear is not accepting applications for sponsorships. Be sure to check back in the next few months, as we hope to provide more sponsorships in the near future.


Can I place an item on backorder?

Unfortunately, our ordering system cannot always maintain a completely up to date inventory of our products and sometimes items ordered may not be in stock. If this is the case, we will always contact you to let you know which item is out of stock. We cannot place out of stock items on backorder as we do not currently have a system to manage and track such orders.

Contact Us

7700 Cherry Creek South Drive
Suite #106
Denver, CO 80231

P. 800.275.6953
F. 303.745.7429

customer.service@primalwear.com