What is your exchange/return policy?
We accept exchanges and returns up to 30 days after the original purchase. Please view our exchange policy for further details.
How should i wash my jersey / shorts?
Jerseys and shorts can be machine washed on the cold cycle and drip dried. Do not dry clean or iron, and do not use bleach.
Do you have blank or customized jerseys?
We do not have any blank or personally customizable jerseys, nor can we customize any of our current jerseys. We do, however, have an excellent custom jersey department that can create custom jerseys for teams, events and retailers. You can find more information on the custom apparel page.
Can you send me a printed catalog or some stickers?
Just send us an email to email@example.com and we'll be happy to send you a copy of our catalog or some stickers or both!
Will you sponsor me?
Currently, Primal is not accepting applications for sponsorships. Be sure to check back in the next few months, as we hope to provide more sponsorships in the near future.
Can i place an item on backorder?
Unfortunately, our ordering system cannot always maintain a completely up to date inventory of our products and sometimes items ordered may not be in stock. If this is the case, we will always contact you to let you know which item is out of stock. We cannot place out of stock items on backorder as we do not currently have a system to manage and track such orders.
Shipping & Handling
Free shipping offers only apply to domestic ground shipments. Order arrives in approximately 7-10 business days. Orders usually ship same day or next business day. No Saturday or holiday delivery. Signature may be required for orders totaling over $300.
Arrives in approximately 3-7 business days. Orders usually ship same day or next business day. No Saturday or holiday delivery. Signature may be required for orders totaling over $300.
Arrives in 2-3 business days. Order MUST be placed before by 1pm MST for same day shipping. No Saturday or holiday delivery. Not available to PO Boxes. Signature may be required for orders totaling over $300.
Arrives by 4:30 next business day. Order must be placed by 1pm MST for same day shipping. No Saturday or holiday delivery. Not available to PO Boxes. Signature required for orders over $300.
USPS Priority Mail – PO Boxes and APOS
Arrives in 3-5 business days, international in 6-10 business days. Order must be placed by 9am MST for same day shipping.
International Orders may be subject to additional Customs Taxes and/or Duties upon arrival.
The customer is responsible for any Customs Charges.
At Primal, we stand behind our products. We hope that you are equally satisfied with every aspect of your ordering experience. If for some reason that is not the case - whether something is too small, not exactly what you pictured or defective in any way - feel free to send your unworn product to the following address:
7700 Cherry Creek South Drive
Denver, CO 80231
Mailing Your Exchange
We offer free shipping on all items exchanged within the USA. Please include required order invoice and return form with the unworn product.
Once we receive the item, we will immediately send you the requested item to be exchanged along with a FedEx tracking number.
Shipping charges will apply for all international exchanges and we will contact you for payment.
There are no exchanges for discontinued merchandise or final closeouts, no exceptions.
We offer a 1 year replacement or store credit policy for any items that you are dissatisfied with.
If your item has a manufacturing defect in its materials, you can return it directly to us at any time. This limited warranty does not cover ordinary wear and tear of our products.
If for any reason you are not happy with our product, we offer a 30-day Money Back Guarantee!