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Free shipping on all domestic orders over $75!! - *Does Not Apply to Custom Orders.

Customer Service

FAQ


Shipping & Handling


Free Shipping

Order arrives in approximately 7-10 business days. Orders usually ship same day or next business day. No Saturday or holiday delivery. Signature may be required for orders totaling over $300.

Standard Shipping

Arrives in approximately 3-7 business days. Orders usually ship same day or next business day. No Saturday or holiday delivery. Signature may be required for orders totaling over $300.

Express Shipping

Arrives in 2-3 business days. Order MUST be placed before by 1pm MST for same day shipping. No Saturday or holiday delivery. Not available to PO Boxes. Signature may be required for orders totaling over $300.

Overnight Shipping

Arrives by 4:30 next business day. Order must be placed by 1pm MST for same day shipping. No Saturday or holiday delivery. Not available to PO Boxes. Signature required for orders over $300.

USPS Priority Mail – PO Boxes and APOS

Arrives in 3-5 business days, international in 6-10 business days. Order must be placed by 9am MST for same day shipping.

International Orders may be subject to additional Customs Taxes and/or Duties upon arrival.

The customer is responsible for any Customs Charges.

Exchange Policy


At Primal, we stand behind our products. We hope that you are equally satisfied with every aspect of your ordering experience. If for some reason that is not the case - whether something is too small, not exactly what you pictured or defective in any way - please use our online Returns & Exchanges tool to get a label that you can use to send your item back to us.

Mailing Your Exchange

We offer free shipping on all items exchanged within the USA. Once we receive the original item, we will immediately send your new item along with a FedEx tracking number. In the case of a return, the cost of the shipping label will be automatically deducted from your return amount. It may take one to two business days after the product is received to process. Refund is based on the purchase price of the product and does not include shipping and handling costs.

Please note that a $16 shipping fee will apply for all international exchanges and we will contact you for payment.

There are no exchanges for discontinued merchandise, final closeouts, or customized products, no exceptions.

Limited Warranty

We offer a 1-year replacement or store credit policy for any items that you are dissatisfied with.

If your item has a manufacturing defect in its materials, you can return it directly to us at any time. This limited warranty does not cover ordinary wear and tear of our products.

Primal Guarantee

If for any reason you are not happy with our product, we offer a 30-day Money Back Guarantee on all retail apparel!

Start New Return

 

Exchange/Return Policy does not apply to custom fulfillments or custom preorders.

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