At Primal, we stand behind our products. We hope that you are equally satisfied with every aspect of your ordering experience. If for some reason that is not the case - whether something is too small, not exactly what you pictured or defective in any way - please use our online Returns & Exchanges tool to get a prepaid label that you can use to send your item back to us.
Mailing Your Exchange
We offer free shipping on all items exchanged within the USA. Once we receive the original item, we will immediately send your new item along with a FedEx tracking number. In the case of a return, it may take one to two business days after the product is received to process. Refund is based on the purchase price of the product and does not include shipping and handling costs.
Please note that a $16 shipping fee will apply for all international exchanges and we will contact you for payment.
There are no exchanges for discontinued merchandise or final closeouts, no exceptions.
Limited Warranty
We offer a 1-year replacement or store credit policy for any items that you are dissatisfied with.
If your item has a manufacturing defect in its materials, you can return it directly to us at any time. This limited warranty does not cover ordinary wear and tear of our products.
Primal Guarantee
If for any reason you are not happy with our product, we offer a 30-day Money Back Guarantee!
Exchange/Return Policy does not apply to custom fulfillments or custom preorders.
Orders placed between 11/21/2018 and 12/31/2018 will have a 60 day exchange/return policy.
